Nov 23, 2021
When it comes to our careers and our customer relationships, the way we FEEL is everything.
Yet, there's a paradox happening in our workplaces.
On the one hand, we are witnessing declining unemployment (now 4.8%), soaring corporate and consumer spending, and a frenetic hiring pace for marketing and CX professionals.
On...
Nov 16, 2021
The key to winning customers is no longer about the quality of the product or service you deliver. Many organizations are leaving revenue on the table because their content and messaging do not align with the prospect's priorities.
A Forrester Research conducted with C Suite executives in the B2B space says that it...
Nov 9, 2021
So many of my successful clients are experiencing change fatigue, which shows up as exhaustion and burnout.
How can we manage the MASSIVE transitions surrounding us--and our stakeholders--right now?
When facing these transitions, you have three choices: you can ignore them, fight them, or welcome them.
I believe that...