Sep 14, 2021
The Need for Speed: Rapid Customer Value Delivery
When it comes to buying products and services, some new expectations surfaced in this covid era, and excellent customer service and engagement standards have changed abruptly.
This episode discusses the need for speed and the necessity to deliver customer value in...
Aug 20, 2021
My CMO clients remind me every day that COVID has pushed their leadership agility to its limits. And their best people are at risk of leaving in droves.
I understand why. A recent ADP Research Institute study reports that only 14 percent of the 26,000 people surveyed are "highly engaged" at work. We can...